Privacy Policy

Introduction

rtocomply.ai ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

• Register for an account or apply for beta access
• Use our platform and services
• Contact us for support or inquiries
• Subscribe to our communications

This may include: RTO name and code, contact details (name, email, phone), role and position, training program information, compliance documentation, and usage preferences.

Automatically Collected Information

When you use our platform, we automatically collect:

• Usage data (features used, time spent, actions taken)
• Device information (browser type, operating system, IP address)
• Log data (access times, pages viewed, errors encountered)
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process your beta application and manage your account
• Provide customer support and respond to inquiries
• Send service updates, security alerts, and administrative messages
• Analyze usage patterns and optimize platform performance
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and protect our rights

Data Storage and Security

Your data is stored securely on servers located in Australia. We implement industry-standard security measures including encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account closure, we may retain certain information for legitimate business purposes or as required by law (typically 7 years for compliance with Australian regulations).

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who perform services on our behalf (hosting, analytics, email delivery)
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In connection with a merger, acquisition, or sale of assets

Your Rights

Under Australian privacy law (Privacy Act 1988), you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal retention requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

Third-Party Services

Our platform may integrate with third-party services (such as analytics providers). These services have their own privacy policies, and we are not responsible for their practices.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Email: privacy@rtocomply.ai

Address: Level 4, 152 Elizabeth Street, Melbourne, 3000